Important Information

• You have 30 days to initiate a return under our store's return policy.
• Consumers may have cancellation rights depending on applicable federal, state, or local consumer protection laws.
• Refunds are processed within up to 14 days after we receive the returned item.
• No restocking or replacement fees are charged.
• Return shipping costs are borne by the customer, except in cases of faulty, damaged, or incorrect items.

Order Cancellation

Customers may have the right to cancel an order depending on applicable consumer protection laws.

If you wish to cancel your order before it has been processed or dispatched, please contact support@fasyra.com as soon as possible. We will do our best to accommodate your request.

If your order has already been shipped, you may still be eligible for a return under our Return Policy.

Return Policy

Fasyra offers a 30-day return policy.

You may request a return within 30 days of receiving your order, provided that the item is:

• Unused
• Undamaged
• With all original tags attached
• In its original packaging

This policy is in addition to any rights you may have under applicable consumer protection laws.

Return Process

If you wish to return an item, please contact support@fasyra.com within 30 days of receiving your order.

Once your request has been approved, our customer support team will provide the appropriate return address and complete return instructions.

No restocking fees are charged.

We strongly recommend using a tracked shipping service. The customer remains responsible for the returned package until it has been received by us.

Refunds

Once we receive and inspect your returned item, we will send you a confirmation email.

Approved refunds are processed within up to 14 days and will be issued using the same payment method used for the original purchase.

Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during shipping, or incorrect, please contact support@fasyra.com within 24 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

If the claim is approved, we will provide either:

• A replacement product, or
• A full refund

We will also cover all reasonable return shipping costs.

Exchanges

We accept exchanges.

If you would like to exchange an item, please contact support@fasyra.com, and our customer service team will guide you through the exchange process.

Company Information

Website name: Fasyra

Company name: F.S MARKETING LLC

Business registration number: 0008034717

Registered office:
1209 Mountain Road Place Northeast
Albuquerque, NM 87110
United States

Email: support@fasyra.com

Phone: +1 (505) 578-5980

Customer service hours: Monday to Friday, 9:00 a.m. to 9:00 p.m. (Mountain Time)

Response time: Within 24 business hours