Terms and Conditions – Thalorn
General Terms and Conditions
This website is operated by Thalorn. Throughout the site, the terms "we", "us", "our" and "operator" refer to Thalorn, operated by FS Marketing LLC, a company registered in the United States. Thalorn offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing our website and/or purchasing something from us, you agree to our Service and to be bound by the following Terms and Conditions ("Terms"), including any additional terms and guidelines referenced herein or available via hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any of our services.
Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update, change, or replace any part of the Terms by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any of your minor dependents to use this site.
You must not use our products for any unlawful purpose or violate any applicable laws, including intellectual property rights. You must not transmit any harmful code, viruses, or destructive software.
A breach or violation of these Terms will result in immediate termination of your Services. We reserve the right to refuse service to anyone at any time for any reason.
ARTICLE 1 – DEFINITIONS
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Cooling-off period: The period during which the consumer may exercise the right of withdrawal.
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Consumer: A natural person who is not acting in a professional or business capacity and who enters into a distance contract with the entrepreneur.
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Durable medium: Any medium that enables the consumer or business to store information for future reference in a manner that allows unaltered reproduction.
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Right of withdrawal: The right of the consumer to withdraw from the contract within the cooling-off period.
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Entrepreneur: The legal entity offering products or services to consumers remotely.
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Distance contract: An agreement concluded exclusively through distance communication methods.
ARTICLE 2 – BUSINESS INFORMATION
Company Name: FS Marketing LLC
Entity ID: 0008034717
EIN: 39-3040831
Business Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Customer Service Email: support@thalorn.com
Customer Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (GMT)
ARTICLE 3 – APPLICABILITY
These Terms apply to all offers, orders, and contracts between Thalorn and the consumer. Before concluding a contract, the text of these Terms will be made available electronically in a format that allows for storage and reproduction.
If specific product or service terms apply in addition to these Terms, the most favourable provision for the consumer will prevail in case of conflict.
ARTICLE 4 – THE OFFER
We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, errors may occur, and in such cases, we are not obliged to honour incorrect information. Images are provided for illustrative purposes only, and product colours may vary slightly.
Each offer will clearly state:
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The total price (excluding applicable taxes and duties for international shipments).
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Shipping costs.
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Available payment methods.
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Delivery methods and estimated timeframes.
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Whether the right of withdrawal applies.
ARTICLE 5 – THE AGREEMENT
The agreement is concluded when the consumer places an order and it is confirmed electronically by Thalorn. We reserve the right to refuse any order for legitimate reasons, such as payment or stock availability.
ARTICLE 6 – RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from a purchase within 14 days of receiving the product, without providing a reason. Products must be returned in their original condition and packaging. The cost of return shipping will be borne by the consumer.
To exercise this right, please contact us at support@thalorn.com.
ARTICLE 7 – PRICES AND PAYMENT
All prices are listed in USD unless stated otherwise. Payment must be made in full before orders are processed. We accept multiple secure payment methods as indicated at checkout.
We reserve the right to adjust prices at any time, including due to changes in taxes or market conditions.
ARTICLE 8 – DELIVERY
We take great care in processing and shipping orders. Estimated delivery times and full shipping details are available in our Shipping Policy.
Risk of loss or damage passes to the customer upon delivery.
ARTICLE 9 – WARRANTY
We guarantee that products will conform to the contract and meet reasonable standards of quality and usability. Warranty claims must be submitted to support@thalorn.com within 14 days of discovering the defect.
ARTICLE 10 – LIABILITY
We are not liable for indirect damages, consequential damages, or loss of profit, except where required by applicable law.
ARTICLE 11 – COMPLAINTS PROCEDURE
Complaints should be sent to support@thalorn.com with a full description of the issue. We will respond within 30 days. If more time is required, we will inform you of the expected resolution timeframe.
ARTICLE 12 – GOVERNING LAW
These Terms are governed by the laws of the United States, without prejudice to mandatory consumer protection laws in the consumer’s country of residence.
ARTICLE 13 – CHANGES TO THESE TERMS
We may update these Terms from time to time. Any changes will be posted on this page, and continued use of our services after changes indicates acceptance of the updated Terms.